FAQ

In order to make our PRO customers’ life easier across all 3 banners, we came up with VIPpro, which allows them to access all the advantages, make purchases and follow up on them, and take advantage of the best possible discounts - with no minimum purchase. The new VIPpro app is the new tool of choice for PROs which provides the full VIPpro experience.

You can become a member by creating an account via the mobile app that can be downloaded to your Android phone or to your Apple phone. You will need to go to the store to finalize your account activation. You can also go directly in store to create your account. Find the nearest store >

If you are a VIPpro member, you will automatically receive the newsletters. Certain acceptance conditions provided when creating your account via the mobile app. If you do not have a VIPpro account, you can subscribe to the newsletter by selecting one of our three banners in the following links: RONA’s, Réno-Dépôt and Lowe's Newsletter.

You can enable automatic update. This will allow you to always get the latest version of the mobile app. Here's how to automatically update your Android apps and Apple apps

You can take advantage of PRO discounts as soon as your account is activated in store. It is possible to benefit from the discounts on the same day, directly at the PRO counter, as long as the activation is completed before 6 p.m. on that very same day

VIPpro members benefit from a 10% discount on painting category regular priced products and a 5% discount on other categories regular priced products. Subject to certain exceptions identified below. Certain product categories may be excluded - from time to time - by RÉNO-DÉPÔT, RONA and LOWE’S, at their sole discretion. Find out all the discount details here >

Upon presentation of a satisfactory proof and subject to certain conditions, we will offer the item in question at the price advertised by this retailer! Check out the price guarantee policy at RONA ,Réno-Dépôt and Lowe's

Only lowes.ca provide the 5% discount online. We are currently working to provide the 5% off on rona.ca and renodepot.com. Stay tuned

See how you can take advantage of your VIPpro discount with your online Lowe’s account

1. Create an online account using the same email address as your VIPpro membership (formerly called CRP)
2. Add your Contractor Reward Program number in Account / Loyalty & Rewards / Contractor Reward Program
3. Your 5% discount will now apply on all your purchases

START NOW